Score Filters
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14-Day Trend
Score Breakdown
| Score | This wk | Last wk | Δ |
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Agents
Click an agent to see their score breakdown.
| Agent | This wk | Last wk | Calls |
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My Team
| # | Agent Name |
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Team Leads
| Agency | Assigned Agents |
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Scripts
| Script | Version | Agency | Status | Actions |
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Upload Script PDF
Calls before this date are never scored with this script. Leave empty to score every call.
Last 7 days overview
🔒 Always the trailing 7 days — independent of the filters below.
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Scoring Coverage
| Select an agency and click Load. |
Pipeline runs
Runs for the selected ET day only. A stage with no run that day shows pending (still due), overdue (due time passed), or missing (past day) rather than an older run.
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Daily volume
Calls scored, auto-fails (incl. C5), multi-leg corrected (stitched), and adjudications written per day.
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Upstream: AI flags (no-consent / CSNP)
Whether the upstream AI-flag source was written each day. This source is a view over six tables with no schedule — so health is measured as “was there a write, and how stale is it”. Flag counts alone cannot tell “ran and found nothing” apart from “never ran”.
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Burned Calls
Daily trend
Needs attention
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Objections
Rebutted
Not rebutted
No penalty
By agency
Agents
| Choose filters and click Search. |
Call Finder
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Missed:
Only calls where this item earned less than full credit.
| Call ID | Review | Date | Agent | Queue | Agency | Lead Name | MBI | Phone | Flag | Auto-fail | Score |
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