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Score Filters
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Score Breakdown
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Summary Report
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My Team
Agents currently assigned to you.
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Select agents to assign. Uncheck to remove.
Agent Feedback
Scripts
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Create User
New accounts are created as agency_user or team_lead (managers cannot create admins or managers).
Choose which agencies this user can access.
API Token
View as agency user
See the same scores, dashboard, and navigation as a chosen agency_user. Your requests run with their permissions and data scope. Signed-in admin only; exit from the yellow banner or below.
View as team lead
See the same scores, dashboard, and My Team page as a chosen team_lead. Your requests run with their permissions and agent scope. Signed-in admin only; exit from the yellow banner or below.
Scoring Coverage
Select an agency and click Load.
Call Finder
Search individual calls by agency, date range, agent name, or phone number. Click a row to view full details, scores, and transcript.